Privacy policy

Operator and contact

TrendPogo is operated by AETHERVOICE LLC, registered in United States, which is the data controller for the processing described here. Use the support center for privacy questions, access requests, corrections or deletion requests. No account is needed to open a support request. Guest-provided email addresses alone do not establish ownership of an account or its data.

Information and purposes

We process account names, email addresses, hashed passwords and sessions to provide and protect accounts. Photos, generation instructions, generated images/videos, task status and provider request references are used to deliver the requested costume video. Credit records, order/payment references and refund status support accounting, purchases and dispute resolution. We do not receive or store full payment-card numbers from Stripe Checkout.

Support requests contain the contact email, subject, category and messages you provide. Please do not send passwords, verification codes, identity documents, complete card numbers or unnecessary sensitive information. A private support link grants access to that conversation; protect it. The support portal does not send email notifications, so return to the saved link to check replies. Signed-in requests also appear in the account's recent list.

Technical information, including request identifiers, IP addresses, approximate country, timestamps and error codes, helps prevent abuse and investigate failures. We use data to provide the service you request, meet applicable obligations and protect the service; where consent or another legal basis is required, that basis applies. TrendPogo does not sell your uploaded photos or use them to train its own AI model.

Services and international processing

Cloudflare Workers runs the application, D1 stores account and operational records, and private R2 storage holds site media. fal.ai receives the photo and instructions necessary for AI image/video generation. Stripe hosts checkout. Resend sends account verification, password-recovery and operator alert emails. These services may process information outside your country. Their own policies and applicable contractual safeguards also govern their processing; this page does not promise zero retention across every provider system.

For new fal submissions after this update, we request no input/output payload storage in request history and request CDN file expiry after 24 hours. These settings do not control every model log or other provider-managed storage, and do not retroactively change older requests. Earlier test requests can remain subject to fal's default request-history retention, documented as 90 days. See fal's retention controls. Contact support for provider-related deletion assistance.

Media access, retention and deletion

Site photos normally expire 7 days after upload and completed videos 30 days after storage. Existing media receives a full 7- or 30-day period from activation of this policy. At expiry, normal access is disabled. Cleanup runs every five minutes and retries storage failures; a storage outage can delay physical removal. Sources used by unfinished or uncertain tasks are retained until those tasks are resolved.

Use My photos & videos to see each file's status and delete your site copy permanently. Files used by unfinished tasks cannot be deleted until the task finishes or support resolves it. Once a deletion request is accepted, access is blocked; storage quota is released only after removal is confirmed. Deletion is irreversible and does not itself refund money or credits. Deleting a site copy does not instantly erase provider copies, a prior download or an already-started transfer. We do not publish customer uploads as examples; the public demo samples use specially prepared fictional adults.

Minimal task, deletion and credit/payment references can remain after media deletion for operational integrity, accounting and applicable dispute or legal requirements. Support conversations and their contact email are removed from the online support database 180 days after closure, unless reopened before removal. Open requests remain while being handled. Provider logs, backups and legally required records have their own retention rules; ask support about a broader account or data-erasure request.

Cookies and choices

Essential cookies maintain login, security, language and appearance. Optional attribution cookies are set only after you accept optional cookies and are removed on a subsequent request after withdrawal. Use Cookie settings in the site footer to change your choice. Rejecting optional cookies does not prevent account access or purchases.

If you accept optional cookies, Google Analytics 4 measures visits to our public product pages and studio, including page views, campaign sources, device information and approximate geography. Google processes this information and may process it internationally. We disable advertising personalization and exclude account, authentication, administration, support and private-media URLs from this integration. Page URLs omit arbitrary query parameters and fragments; approved campaign labels may be retained. We do not send uploaded photos, passwords, email addresses or private support messages as analytics parameters. Browser test visits can be excluded by opening https://trendpogo.com/?analytics=off; this saves a first-party exclusion preference for one year. Opening https://trendpogo.com/?analytics=on removes that preference but still requires your cookie consent.

Your requests and security

Depending on applicable law, you may request access, correction, deletion, restriction, portability, objection or withdrawal of consent, and complain to a competent authority. Use the public support form; we may need to verify ownership before disclosing or changing personal information. Necessary transaction or dispute records may need to be retained, and we will explain relevant limits when handling a request. Mandatory rights and applicable response deadlines are not reduced by these terms.

The service uses authenticated private-media access and scoped operator permissions. No system is perfectly secure; please safeguard your account and private support links.